mLogica’s On-Premise and Cloud Managed Services are enterprise-level programs with extensive capabilities to monitor and perform a predictive analysis on existing databases, applications, and systems. These managed services are subscription-based and provide customers with database, applications, analytics, systems infrastructure management and support 24x7x365.
Run, maintain, and support services enable mLogica to take advantage of the features inherent in our performance management solution. Machine learning constantly hardens both predictive-monitoring and remote-alerting according to established SLAs.
Our programs provide measurable optimization and efficiency gains through our automated hardening methodologies.
Our Managed Services offerings include:
Expert Services – Event-tracking from issue to resolution with senior to principal resources 24x7x365, infrastructure management staff available 24x7x365, and operations staff to monitor, evaluate, and manage events as they happen
Crisis Mitigation and Management – Includes software roll-out, upgrade of new products / releases / security patches, and backup and restore services
Proactive Performance Management and Health Checks – Regular system performance checks with frequency as often as daily. Health checks provide you with best practices and guidelines developed by our experienced consultants ensuring systems not only are always available, but also provide optimum performance
Issue Resolution / Root Cause Analysis – Through the seamless integration of analytic tools, partner technologies and Performance Management software
Proactive Database Administration Services – Including capacity planning, systems maintenance, planning and architecture, database upgrades and migrations, disaster recovery / high availability, and database security management and auditing
Event and Case Reporting – Events related to servers are tracked proactively by our monitoring agents enabling us to effectively resolve problems before they occur. All issues handled are reported on a regular basis in status reports