• Santa Ana,
    California
  • Houston, TX
    Portland, OR
  • Reston, VA
    Orlando, FL
  • Boston, MA
    New York City, NY
  • London, UK
    Toronto, CAN
  • Singapore
    India

Case Study: Kibo

Executive Summary

The market for order management systems is expected to grow from 1.46B to 2.44B by 2023. This is a reflection of the booming growth in retail and e-commerce.

Large retail companies use OMS to: keep track of orders from customers, stock level maintenance, packaging and shipping and to synchronize orders across various channels. For instance: if customer orders online and picks up the item in a store.

Order Management requires multiple steps in a sequential process like Capture, Validation, Fraud Check, Payment Authorization, Sourcing, Backorder management, Pick, pack, ship and associated customer communications. Order management systems usually have workflow capabilities to match the process.

To take advantage of this market opportunity, Vista Equity Partners had rolled up best of breed technologies to provide a service for OMS as well as next generation AI and formed KIBO Commerce.

This active acquisition cycle put tremendous pressure on the IT staff to migrate the disparate technology footprints onto one consolidated platform.

Customer Challenges

In 2019, Kibo announced the release of new order management technology that considerably improved the usability, scale and extensibility of the company’s Unified Commerce Cloud platform. The release also included features such as an updated UI, unified product catalog and inventory management and a flexible fulfillment platform that is based on a Business Process Management (BPM) engine. Kibo also updated its Mobile Point of Sale product to leverage the same capabilities of the Unified Commerce Platform.

The updated Order Management Solution enabled B2C and B2B merchants to manage the entire customer journey by easily deploying omnichannel programs like in-store pick up, ship-from-store, vendor drop ship and more.

The broader Kibo Unified Commerce Cloud featured native Order Management, eCommerce and Mobile Point of Sale solutions, as well as personalization capabilities from Certona and Monetate. These two recently acquired providers of AI-powered personalization will provide Kibo clients with individualized experiences at every step of the omnichannel customer journey.

The issue being: Oracle has different workflows than AWS Redshift. Many of the acquired firms had built their offerings on Oracle 11g Database. To achieve savings, latency and reduce complexity, the applications needed to work on AWS.

To create a consolidated platform, Oracle triggers, custom code and stored procedures need to be migrated over to Redshift. Otherwise, the applications at MarketLive, Monetate, Certona, Mozu, Baynote, FiveRun and Shopatron WON’T WORK.

Why AWS

Only one company could provide an environment for migration: AWS. With the company’s native experience as a retailer and in ecommerce, no other competitor could provide the omnibus package necessary for rolling out a new consolidated retail platform.

Amazon itself completed a similar migration as of October in 2019. We’ll let Amazon’s Jeff Barr speak for himself:

The migrations were accomplished with little or no downtime, and covered 100% of our proprietary systems. This includes complex purchasing, catalog management, order fulfillment, accounting, and video streaming workloads. We kept careful track of the costs and the performance, and realized the following results:

  • Cost Reduction – We reduced our database costs by over 60% on top of the heavily discounted rate we negotiated based on our scale. Customers regularly report cost savings of 90% by switching from Oracle to AWS.
  • Performance Improvements – Latency of our consumer-facing applications was reduced by 40%.
  • Administrative Overhead – The switch to managed services reduced database admin overhead by 70%.
This is the ultimate goal for most companies: moving off legacy systems, reducing complexity and cutting costs.

Why mLogica?

Companies hire mLogica for expertise, experience, speed and savings.

  1. Expertise – mLogica has been successfully migrating databases to AWS since its inception. The real key is the last mile: stored procedures and customized code must be replicated in the AWS database environments. Done manually and internally, this cumbersome process can become a time suck and a money pit.
  2. Experience – With 16 years in the business, mLogica has developed an automated , AI – software driven approach. Automation is key. You do not want Automation is key. You do not want your IT talent manually recoding databases WHILE accomplishing their day jobs. mLogica can complete the task for your IT talent manually recoding databases WHILE accomplishing their day jobs. mLogica can complete the task with little down time or code lock on application development.
  3. Speed – Compared to a manual process, we can complete migrations in 1/3rd of the time.
  4. Savings – Given our automated approach, our costs can be as much as 50% lower than competing firms and internal efforts.

Benefits for the client

Internal IT teams have enormous responsibilities. Manual database migrations, even if firms DO have a qualified staff takes too long and costs too much. It is simply not possible to pull high value personnel from existing responsibilities.

Given the automation and expertise of the mLogica team, the project was completed in two months with a cost savings of 45%.

Something else to consider: the opportunity costs vary. What is the expense of code locks, delayed application development etc.?

Conclusion

Almost every company is considering a migration from on premise IT environments to the cloud. If it was easy…these migrations would all be done!

THE holdup is the database migration. It represents the largest opportunity for savings and the chance to enjoy the benefits of AWS.

Stored procedures and customized code are the twin anchors keeping firms from moving to the cloud. mLogica can release you from these chains and allow your journey to the cloud to proceed.

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